Studio Policies
Our policies are designed to ensure seamless service, zero double-booking, and an exceptional luxury experience for every client.
Punctuality & 15-Minute Grace Period
To respect all clients' schedules, we observe a strict 15-minute grace period. If you arrive more than 15 minutes past your appointment start time, your service duration may be adjusted or rescheduled to avoid delaying subsequent clients.
Cancellation & Rescheduling Window
We understand plans can change. You can cancel or reschedule your booking free of charge up to 24 hours prior to your scheduled start time. Your deposit will be fully refunded or credited towards your next booking.
Deposit & Payment Security
All reservations require a deposit (or full payment) to lock in your artist and time slot. When you select a slot in our booking wizard, it is held for 10 minutes while you complete payment. Payments are processed securely via Paystack with instant MTN MoMo, Telecel Cash, and Card verification.
Hygiene & Sanitation Standards
Your health is paramount. All metal lash and brow implements undergo hospital-grade sterilization between clients. We use disposable spoolies, applicators, and sanitize all studio chairs and high-touch surfaces continuously.
Dress Rental Terms & Care
Gowns are rented for a standard 3-day window. Professional dry cleaning is included in the rental fee—do not attempt to clean or iron couture garments at home. A refundable security deposit is inspected upon return.
No Account Required
We prioritize your privacy and speed. You will never be asked to create a username, memorize a password, or download an application. Your booking details and SMS notifications are tied directly to your Ghana phone number.